Joyous Healthcare Corp – Terms & Conditions
(Last Updated: 28th March 2025)

Company Name: Joyous Healthcare Corp
Website: www.joyoushealth.in
Official Email: info.joyoushealth1@gmail.com
Registered Address: [Joyous Healthcare Corp, Tr-09, AltF, Express Trade Towers, 7th Floor, Sector 132, Noida, U.P. 201301, India]

1. Acceptance of Terms

By accessing/using our website, products, or services, you agree to comply with these T&C. If you disagree, refrain from using our platforms.

2. Product Orders & Payments

• Domestic Orders (India):

  • 50% advance payment for custom medical equipment; balance before dispatch.

  • GST-compliant invoices issued. Payment via UPI/NEFT/Credit Card (3% fee).

• International Orders:

  • 40% advance + 60% against shipping documents (LC/TT).

  • Customs duties borne by buyer.

• Cancellation: 10% fee if canceled post-48 hours of order confirmation.

3. Shipping & Delivery

• India: 7–15 working days (metro/tier-1); 15–20 days (tier-2/3).

• Exports: 3–6 weeks (varies by destination).

• Risk of Loss: Title transfers upon delivery to carrier.

4. Warranties & Returns

• Medical Equipment:

  • 2-year warranty (defects in material/workmanship). Excludes misuse/unauthorized repairs.

• Supplements:

  • 30-day return for unopened/unused products. Refund processed within 14 days.

• Claims: Email info.joyoushealth1@gmail.com with order# + proof.

5. Intellectual Property

• All content (logos, patents, product designs) is owned by Joyous Healthcare Corp.

• Unauthorized use triggers legal action under Indian Copyright/Trademark Acts.

6. Privacy Policy

• Personal data (name, contact, payment info) is stored securely and never sold.

• GDPR compliance for EU customers.

7. Limitation of Liability

• Joyous Healthcare Corp is not liable for:

  • Indirect damages (lost profits, data loss).

  • Product misuse or failure to follow manuals.

8. Governing Law & Disputes

• Governed by Indian law. Jurisdiction: [Insert City] courts.

• Arbitration preferred (Arbitration & Conciliation Act, 1996).

9. Amendments

• T&C may be updated; changes posted on joyoushealth.in.

Contact for Queries/Grievances:
Email: supprt.joyoushealth@gmail.com
Phone: [+91 9102270888] (10 AM–6 PM IST, Mon–Sat).

Joyous Health Sustainable Business Policies

At Joyous Health, we are committed to building a healthy, ethical, and sustainable business that delivers value to customers, partners, and employees while ensuring long-term growth. Below are our core policies designed to uphold integrity, transparency, and excellence in all operations.

1. Payment Terms & Financial Sustainability

✅ Domestic Sales (India):

• 50% advance payment for orders, balance 50% before dispatch.

• Net 15-30 days credit terms for approved institutional buyers (government contracts).

• GST-compliant invoicing with 5% early payment discount.

✅ Export & International Sales:

• 40% advance, 60% against Bill of Lading (B/L).

• LC (Letter of Credit) or TT (Telegraphic Transfer) payments preferred.

• Compliance with INCOTERMS (FOB, CIF as per agreement).

✅ Recurring Clients: Subscription-based models (e.g., supplements) offer quarterly/annual prepayment benefits.

2. Warranty & Product Assurance

🔧 Medical Equipment (O.T. Tables, Lights, etc.):

• 2 years comprehensive warranty (parts).

• Lifetime technical support (post-warranty service at minimal cost).

• Free first-year maintenance for bulk orders.

💊 Wellness Products (CoreGlow, etc.):

• 100% satisfaction guarantee – 30-day return policy for unopened products.

• Batch-wise quality certifications publicly accessible.

3. Privacy & Data Protection

🔒 Customer Data:

• Strict adherence to GDPR (for EU) & India’s Digital Data Protection Bill.

• No resale/sharing of customer data. Encrypted payment gateways.

🏥 Healthcare Clients:

• HIPAA-compliant handling of institutional purchase records.

• Anonymized data used only for product improvement.

4. Intellectual Property (IP) Protection

🛡️ Patents & Trademarks:

• All innovations (e.g., NovoLight, CoreGlow formulations) are proprietary

• Zero tolerance for counterfeiting; legal action against IP violations.

🤝 Collaborations:

• Joint R&D partners sign NDA + IP-sharing agreements.

5. Domestic Sales Policy (India)

🏙️ Distribution:

• Direct sales to hospitals + authorized dealers in metro/tier-2 cities.

• 15-day delivery SLA for standard orders.

📞 Support:

• Dedicated regional managers + 24/7 helpline for critical equipment.

6. Export & International Reps

🌍 Global Compliance:

• CE marking (EU), FDA registration (USA), ISO 13485 for medical devices.

• Halal/Kosher certification for supplements in MENA markets.

🤝 International Representatives:

• Exclusive distributors must meet minimum order commitments.

• Training provided on product + brand ethos.

7. People & Culture

👩‍⚕️ Hiring Policy:

• Priority to women in STEM and veterans for operations roles.

• 6-month probation with skill development programs.

• opportunity to work with us is provided to anyone who wants to serve our Global Community

• No discrimination on basis of Gender, Race, Creed or skin Color

🌱 Employee Welfare:

• Profit-sharing for long-term employees.

• "Joyous Innovators Program" – Grants for employee-led sustainability ideas.

8. Sustainability & Ethics

♻️ Eco-Practices:

• Zero-waste packaging for supplements by 2025.

• Minimal Use of non Bio-Degradable Items or Plastic Products with conscious effort.

• Ecology, Natura and Animals are not harmed by any of our Products.

• Minimal use of paper reduces waste and green initiative towards Global Warming

❤️ CSR:

• Donate 2% of profits to rural healthcare access initiatives.

9. Conflict Resolution & Governance

⚖️ Grievances:

• Ombudsman-led escalation for disputes.

• Transparent audit reports for investors.